An introduction to Customer Service Excellence for retail business owners and managers  at Zoom, Online on Tue 25 Jun
An introduction to Customer Service Excellence for retail business owners and managers  at Zoom, Online on Tue 25 Jun

Tue 25 Jun 2024 at 9:30AM

An introduction to Customer Service Excellence for retail business owners and managers

by Mid and East Antrim Borough Council

306 followers 

Zoom, Online

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ABOUT THIS EVENT

For retail business owners & their staff - This interactive session is filled with inspirational insight and quick,actionable tricks and tips from a Licensed WorldHost Customer Service trainer experienced in delivering customer service training to local retailers.

During this masterclass delegates will:
* be introduced to the changing needs and expectations of retail customers in the digital age
* gain practical insight into the different ways they can welcome browsers and shoppers to their retail business - online and bricks and mortar
* be inspired by real life local examples of customer service excellence in local retail businesses
* be shown how they can go about ensuring that they make a positive first impression with passersby, browsers and prospective paying customers
* uncover how to go about mapping their customer journeys to identify the moments of truth - the moments that matter
* discover the importance of effective communication and empathetic listening in service excellence
* learn how to identify and handle customer concerns and issues in order to recover the service when things do go wrong
* uncover the returns from the delivery of and commitment to customer service excellence
* see how AI and ChatGpt can be utilised to help them craft training information sheets for their team members and positive responses to online reviews
* be signposted to additional learning opportunities

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DATE

Tue 25 June 2024
9:30AM - 11:00AM
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LOCATION

Live Stream
This event is a live stream and will be available to view online.