For retail business owners & their staff - This interactive session is filled with inspirational insight and quick,actionable tricks and tips from a Licensed WorldHost Customer Service trainer experienced in delivering customer service training to local retailers.

During this masterclass delegates will:
* be introduced to the changing needs and expectations of retail customers in the digital age
* gain practical insight into the different ways they can welcome browsers and shoppers to their retail business - online and bricks and mortar
* be inspired by real life local examples of customer service excellence in local retail businesses
* be shown how they can go about ensuring that they make a positive first impression with passersby, browsers and prospective paying customers
* uncover how to go about mapping their customer journeys to identify the moments of truth - the moments that matter
* discover the importance of effective communication and empathetic listening in service excellence
* learn how to identify and handle customer concerns and issues in order to recover the service when things do go wrong
* uncover the returns from the delivery of and commitment to customer service excellence
* see how AI and ChatGpt can be utilised to help them craft training information sheets for their team members and positive responses to online reviews
* be signposted to additional learning opportunities