Terms & Conditions

Support Policy

Definitions:
Customer: a third party who has entered into a contract with the Supplier in relation to use of the Services.
Services: the subscription services provided by the Supplier to the Customer in accordance with the provisions of a written agreement entered into between the parties.
Supplier: glistrr ltd incorporated and registered in Northern Ireland with company number NI614046 whose registered office is at City East Business Centre, 68-72 Newtownards Road, Belfast, BT4 1GW, United Kingdom.

1. THE SOFTWARE SUPPORT SERVICES
1.1 The Supplier shall supply the support services set out in this Support Services Policy.
1.2 The Supplier shall maintain and update the Services. Should the Customer determine that the Services includes a defect, the Customer may at any time file error reports. During maintenance periods, the Supplier may, at its discretion, upgrade versions, install error corrections and apply patches to the systems. The Supplier shall use all reasonable endeavours to avoid unscheduled downtime for maintenance.

2. TECHNICAL SUPPORT SERVICES
2.1 The Supplier shall provide the Customer with technical support services during Normal Business Hours.
2.2 Issues raised by the Customer and the Customer’s Authorised Users will be logged on the Supplier’s Customer Relationship Management (CRM) system. These issues will be allocated an appropriate priority and the supplier will use its reasonable endeavours to resolve these issues in a timely fashion.

2.3 Service Performance

Security Level	Help Desk Response Time during Normal Business Hours	Fix Time (Normal Working Hours, after helpdesk response)
High	12 hours	1 working day
Medium	24 hours	2 working days
Low	48 hours	5 working days

High
System Down: The system is completely down or is not operational. Mission-critical applications are severely impacted by the problem.

Medium
Limited Functionality/Limited use of system: The application is considered unstable and is subject to periodic interruption. Mission-critical applications are not affected by the problem.

Low
Operation not affected: A general support question.

Backup Policy

Privacy & Security Policy

Cookies Policy

Contest Terms & Conditions

The promotion details form part of these terms and conditions.

glistrr is not the Promoter of the promotion.

Entry is not open to employees (and their families) of glistrr, the Promoter, its agents, the suppliers of the prizes and any other companies associated with the promotion.

By entering the contest entrants confirm that they have all necessary permissions from the creator(s) of any content submitted and from any persons contained in such content.

Use of a false name or address will result in disqualification.

All entries must be made directly by the person entering the contest.

Registration for promotions made using methods generated by a script, macro or the use of automated devices will be void.

No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.

The winner(s) is (are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas.

Prizes are subject to availability and the prize supplier’s terms and conditions.

The Promoter reserves the right to amend or alter the terms of contests at any time and reject entries from entrants not entering into the spirit of the contest.

In the event of a prize being unavailable, the Promoter reserves the right to offer an alternative prize of equal or greater value.

The winner(s) must be aged 18 or over. Proof of identity and age may be required.

The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by the Promoter relating to any post-winning publicity.

Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date containing details of the contest ("Promotional Material").

Unless stated otherwise winner(s) will be contacted by email.

Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements or these terms and conditions may result in forfeiture of the prize.

Where applicable, the decision of the judges is final based on the criteria set out in the Promotional Material and no correspondence will be entered into over this decision. Contests may be modified or withdrawn at any time.

The information provided by you will be used for communication regarding your contest entry including confirmations and reminders, providing you with information on our products and services, personalising your experience and improving our service amon.

The provider of the prize is specified within the Promotional Material.

By entering this promotion you agree that glistrr limited may contact you with notifications regarding this promotion and from time to time with news about other similar promotions. Your details will not be passed to third parties. You will be able to unsubscribe from this service by the unsubscribe link.

By entering this promotion you agree that the Promoter may add you to their regular email list. Your details will not be passed to third parties. You will be able to unsubscribe from the Promoter’s service by contacting the Promoter.

In the event of a conflict between these terms and conditions, the Promotional Material and the Promoters Terms, the Promotional Material will prevail over the Promoters Terms and the Promoters Terms will prevail over these terms and conditions save that the Promoter shall always be deemed to be the Promoter listed in the Promotional Material.

Ticket Sales Terms & Conditions

Who You Are Buying From
glistrr acts as the ticketing agent of those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, promoters, artists and their representatives or agents (“Event Organisers”). glistrr facilitates your purchase of an Event Organiser’s tickets, and handles delivery of electronic tickets. In some cases, physical tickets may also be available. glistrr facilitates but does not process payment for ticket purchases. Where service charges are applicable, the service charge is processed by glistrr through our payment gateway.

Purchase Channels
glistrr makes tickets available for purchase through the following channels (“Purchase Channels”).
glistrr Facebook App – operating within the Facebook page of the Event Organiser, promoter or venue.
glistrr Website Widget – operating within the web page of the Event Organiser, promoter or venue.
Direct Sales – sales made directly by Event Organiser (phone, email, in person sales) facilitated through the glistrr platform.

Pricing and Availability
glistrr sells tickets on behalf of Event Organisers, which means we do not set ticket prices, refund policies, seating availability or guarantee admission to events. glistrr does not control ticket inventory or availability. glistrr may not be the only distribution channel, and pricing and availability in other channels may vary from glistrr inventory.

Order Confirmation
If you do not receive confirmation from any Purchase Channel (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with glistrr Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. glistrr will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
It is your responsibility to verify that your email address and telephone number are correct before completing a purchase. glistrr may store and pre-fill the checkout form with your contact information from previous transactions in order to allow a faster checkout experience. Before placing an order, it is your responsibility to ensure that this information is correct, and that you can access the email account to which electronic tickets will be delivered. If you cannot access the account to which your tickets have been delivered, it is your responsibility to contact glistrr Customer Service as soon as possible. glistrr will not be responsible for losses (monetary or otherwise) if you cannot access the accounts to which your tickets have been delivered, or if the contact details for the transaction are incorrect.

Service Fees
Tickets purchased through glistrr Purchase Channels are typically subject to a service fee. In some cases, delivery charges may also be owed. Service fees are non refundable.

Canceled and Postponed Events
Occasionally, events are canceled or postponed by the Event Organiser. Should this occur, glistrr or the Event Organiser will attempt to contact you to inform you of refund or exchange procedures for that event. However, we cannot guarantee that you will be informed of such changes (cancellation or postponement) before the date of the event. It is your responsibility to check whether an event has been cancelled or postponed and confirm the date and time of any rescheduled event.
glistrr acts as the agent of the Event Organiser and as such typically only offers refunds and/or exchanges based on the event organisers instructions. glistrr is not obligated to issue a refund except to the extent that the Event Organiser instructs us to issue a refund, and the Event Organiser has the available funds to facilitate a refund. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Organiser’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Organiser’s discretion. Failure to comply with the Event Organiser's instructions by their specified deadline will be deemed to be a reconfirmation of your order and no refund will be permitted.
If glistrr issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid). Service fees may not be refundable. In no event will delivery charges or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that credit card will receive the credit for the refund. glistrr will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
If an event is canceled, please contact glistrr.com/help for information on receiving a refund. If the event was moved or rescheduled, the Event Organiser may set refund limitations. Contact glistrr.com/help for exact instructions. Please make sure to include your full name, the email address to which the ticket was delivered, and the telephone number used in the transaction.

Refunds and Exchanges
Before completing a ticket transaction, carefully review your event, ticket type and seat choices. glistrr acts as an agent for the Event Organiser this prevents glistrr from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets (unless instructed otherwise by the Event Organiser). Tickets are non-refundable, unless otherwise stated by the Event Organiser. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact glistrr to seek a refund or exchange from glistrr without first seeking authorisation to do so from the Event Organiser directly, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card/debit card you used to purchase tickets through glistrr Purchase Channels. Should you do so, your tickets may be canceled, and glistrr may, refuse to honor future ticket purchases made from all credit/debit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using glistrr.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect for any reason, regardless of whether this is because of an error in a price posted on the website or otherwise communicated to you, or you are able to order a ticket that was not intended for sale at the time of purchase, then glistrr will have the right to cancel that transaction and refund to you the amount that you paid. This will apply regardless of whether because of human error, unauthorised pricing/ticket changes or a transactional malfunction of any website or glistrr Purchase Channels.

Limitation of Liability
glistrr is an agent for Event Organisers and not responsible for any risks incidental to the event for which a ticket is issued, at any time. You waive any claims for personal injury or death against glistrr, its management, officers, directors, owners, employees or agents on behalf of yourself and any accompanying person.

Right of Admission/Ejection
Event Organisers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person who fails to comply with Event Organiser rules, or for any other reason, including failure to comply with any measures that have been put in place to reduce the spread of COVID-19. A ticket is not redeemable for cash. All rights of admission are reserved by Event Organisers and/or venues at which events are held.

Event Timings and Content
The advertised start and end times of events are subject to change. Door opening and closing times do not indicate the start or end time of an event, all of which are at the Event Organiser's discretion and are subject to change.
The Event Organiser has the right to alter or vary the programming of an event due to events or circumstances beyond its reasonable control without the obligation to refund or exchange tickets, unless such change is a material alteration, in which case an exchange or refund may be permitted. Failure to notify us or the Event Organiser within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for the altered event, and an exchange or refund will not be permitted.
A material alteration is a change (other than postponement) which, in our and the Event Organiser's reasonable opinion, makes the event materially different to the event that ticketholders, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be "material alterations": adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the lineup of any multi-performer event (such as a festival or sports event); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

Accessible & Carer Tickets
Accessible tickets may be made available by the Event Organiser, depending on the suitability of an individual event.
Carer tickets may be available at a discounted rate to accompany eligible ticketholders of Accessible tickets. Carer tickets are only available to disabled customers who require them, who would be unable to attend the event without the support of another person that can assist in the event of an emergency.
There are measures in place to ensure that discounted Carer tickets are not abused and evidence is required to support each request. Carer tickets can be applied for after the purchase of an Accessible ticket by emailing support@glistrr.com with the following information:

Your name
Your glistrr transaction ID
The last 4 digits of the credit/debit card used for purchase
Proof of disability (as outlined below)

Once we have received your request and verified the documentation, we will contact you with instructions to acquire a Carer ticket.
Below is a list of documents that we may take into consideration when deciding on Carer ticket allocation.

PIP (Personal Independence Payment)
DLA
Letter from a medical professional (doctors note or letter from an occupation therapist)
Carers Allowance
A Nimbus Access Card with the +1 symbol
Social Services letter - written confirmation from Social Services that the Accessible ticketholder is included on their Deaf Register, or a letter/report from an aural specialist confirming that hearing loss has been recorded at 70-95 dBHL or worse
War Pensions Mobility allowance
Blind or partially sighted registration certificate (BD8 or CVI certificate)
A personal letter from a GP, community nurse or social worker
Benefit award letters
Copy of a blue badge (both sides required)

PPV Streams and Live Streams
If you purchase a PPV stream or live stream, a refund is not permitted unless there is a technical error by us, in which case you can contact us at glistrr.com/help. After purchase, you will be emailed a link to the stream and an access code. The stream will be accessible 15 minutes before the scheduled start time of the event.
Please note that in some cases, the start time of the event may be the time that the doors open at the venue and the stream will start some time after this. The Event Organiser may publish further details about the stream start time on their social media.
Your access code permits you to access the stream from a single device and internet connection. glistrr will record your device information and/or IP address when you access the stream and subsequent attempts to access the stream will be denied. In the event that you have shared your access code with someone else and you are blocked from viewing the stream, no refund will be permitted.
If specified, your access code may permit you access to an on-demand replay of the stream. Your access will be permitted for 7 days from the start time of the event or 7 days from the time of your purchase, whichever is later.

COVID-19 Restrictions
Due to the ongoing COVID-19 pandemic, all events are subject to changes in local and national restrictions. If your event is affected by such restrictions, either glistrr or the Event Organiser will contact you with further information. The Event Organiser may place restrictions on exchanges or refunds for such events until a suitable date is available to reschedule the event.
Proof of COVID-19 status — proof of vaccine, proof of negative test or proof of antibodies from previous infection — may be required for entry to some events, dependent on local/national requirements. If your event is affected, you will receive communication prior to the event with information about event entry — this will be either at the time of purchase or at a later time if the local/national requirements have changed since the time of purchase.
Regardless of entry requirements, it is strongly recommended that anyone attending an event should take a COVID-19 test themselves, no more than 24 hours in advance of attending, and on the second and eighth days following the event.

Charitable Donations
Some Event Organisers work to raise funds for charitable causes of their choice. The option to make a donation to the Event Organiser's chosen charitable cause may be available to you during the checkout process. Making a donation is optional and is not required in order to complete your transaction.
Any charitable donations made via the glistrr checkout process are remitted to the Event Organiser directly. The Event Organiser is responsible for making the donation to the charity after the event takes place. The amount that the Event Organiser donates to the charity may have payment processing fees deducted, as a percentage of any donation is subject to card payment fees by the card payment processor. glistrr does not charge any service fees for charitable donations made through its platform.
Due to processing requirements, charitable donations are non-refundable. If your transaction needs to be refunded for any reason, the refunded amount will be less any charitable donation that you chose to make during your purchase.

Organiser Terms & Conditions

The terms on which we provide our ticketing and event services.

These terms and conditions (“Terms”) explain how you may use the ticketing and event services provided by glistrr ltd, a company registered in Northern Ireland (company number NI614046) with its registered office at 68–72 Newtownards Road, Belfast, BT4 1GW. In these Terms, “glistrr”, “we”, “us” and “our” mean glistrr ltd, and “you” and “your” mean the organisation using our Services. Please read these Terms carefully. You accept these Terms when you confirm your agreement during sign-up (for example, by ticking ‘I accept these Terms’), and they then apply to your use of the Services from that date. By accepting, you confirm that you are authorised to do so on behalf of your organisation. If you do not agree to these Terms, you should not use the Services.

1. What these words mean
Some words have a specific meaning in these Terms:

App – the glistrr web and mobile application software.
Authorised Users – the employees, agents and independent contractors you authorise to use the Services and the Documentation on your behalf.
Business Day – any day which is not a Saturday, Sunday or public holiday in Belfast.
Confidential Information – information belonging to either of us that is proprietary or confidential and is either clearly labelled as such or is obviously confidential from its nature or the circumstances of disclosure.
Your Data – the data you, your Authorised Users, or we on your behalf, input for the purpose of using the Services or facilitating your use of the Services.
Documentation – the description of the Services and the user instructions we make available online at www.glistrr.com (or such other web address as we notify to you from time to time).
EULA – the end-user licence agreement for the App, which governs your use of the App and is supplemental to these Terms.
Normal Business Hours – 9.00 am to 5.00 pm local UK time on each Business Day.
Merchant of Record – the party that is the seller of the tickets to the customer and is responsible for the underlying transaction, including taking payment, fulfilling the sale, and handling refunds, chargebacks and customer queries. You are the Merchant of Record for all tickets you sell using the Services; we are not.
Payment Processor – Stripe, the third-party payment service used to process ticket payments, or any other payment service we use for this purpose from time to time. References to “Stripe” in these Terms mean the Payment Processor.
Direct Payments – the payment model in which ticket payments are processed through your own Stripe account, so that we never hold or receive your ticket sale income.
Managed Payments – the payment model in which we collect your ticket sale income on your behalf as your limited collection agent, hold it until after the event, and then remit it to you, as set out in clause 9.
Services – the services we provide to you via the App and/or www.glistrr.com (or any other website we notify to you from time to time), as described in the Documentation.
Software – the online software applications used to provide the Services, including the App.
Transaction Fees – the per-ticket fees you pay us on ticket sales, charged at the price advertised at the time of sale at glistrr.com/organisers/pricing, not including any add-ons or extra services.
Add-ons – the optional additional services we make available (for example the Guestlist add-on), each charged at the price advertised at the time of purchase at glistrr.com/organisers/pricing.
Virus – anything or any device (including any software, code, file or programme) that may harm, impair or adversely affect the operation or security of any software, hardware, network or service, or the access to, operation or reliability of any programme or data, or the user experience — including worms, trojan horses and viruses.

References to a statute include any amendment or re-enactment of it. The singular includes the plural and vice versa. “Including” and “for example” are not words of limitation. References to writing include email.

2. Using our Services
2.1 You and your Authorised Users must download the App before using the Services. The EULA applies to all use of the App and forms part of these Terms. If the EULA and these Terms conflict, these Terms take priority.
2.2 As long as you comply with these Terms and the EULA, we grant you a non-exclusive, non-transferable right to allow your Authorised Users to use the App, the Services and the Documentation, solely for your own internal business operations. These rights are granted to you only and not to any subsidiary or holding company.
2.3 You are responsible for your Authorised Users, and you must make sure that: (a) each Authorised User keeps a secure password for their use of the Services and keeps it confidential; (b) you keep an up-to-date list of your current Authorised Users and give it to us within 5 Business Days if we ask for it in writing; and (c) if you become aware that a password has been given to anyone who is not an Authorised User, you promptly disable it.
2.4 You will use all reasonable endeavours to prevent any unauthorised access to or use of the Services and the Documentation, and you will tell us promptly if any unauthorised access or use happens.

3. Things you must not do
3.1 You must not access, store, distribute or transmit any Virus, or any material while using the Services that: (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes unlawful violence; (e) is discriminatory based on race, gender, colour, religious belief, sexual orientation or disability; or (f) is otherwise illegal or causes damage or injury to any person or property. We may, without any liability to you, disable your access to any material that breaches this clause.
3.2 Except as these Terms allow, or as the law allows where it cannot be excluded by agreement, you must not: (a) copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit or distribute any part of the Software or Documentation in any form or by any means; (b) reverse compile, disassemble, reverse engineer or otherwise try to reduce any part of the Software to human-perceivable form; (c) access any part of the Services or Documentation in order to build a competing product or service; (d) use the Services or Documentation to provide services to third parties; (e) sell, rent, lease, transfer, sub-licence, distribute, disclose or otherwise commercially exploit, or make the Services or Documentation available to anyone except your Authorised Users; or (f) try to obtain, or help anyone else obtain, access to the Services or Documentation other than as these Terms allow.
3.3 We may, at our sole discretion and without any liability to you, refuse, limit, suspend or withdraw your access to all or part of the Services at any time, and we may remove from sale or take down any event, listing or content that we consider unsuitable, unlawful or in breach of these Terms. Where reasonably practicable we will give you notice, but we are not obliged to do so.

4. Availability and support
4.1 We will provide the Services and make the Documentation available to you on these Terms.
4.2 We will use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for: (a) planned maintenance during the maintenance window of 8.00 am to 12.00 pm UK time; and (b) unscheduled maintenance outside Normal Business Hours, where we will use reasonable endeavours to give you at least 6 Normal Business Hours’ notice.
4.3 We will provide our standard customer support during Normal Business Hours at no extra cost. You can buy enhanced support separately at our then-current advertised rates.

5. Your data
5.1 You own all rights in Your Data, and you are solely responsible for its legality, reliability, integrity, accuracy and quality.
5.2 We will follow the archiving procedures in our Back-Up Policy at www.glistrr.com (as updated from time to time). If Your Data is lost or damaged, your sole and exclusive remedy is for us to use reasonable commercial endeavours to restore it from our latest available back-up. We are not responsible for any loss, destruction, alteration or disclosure of Your Data caused by a third party, except for third parties we have sub-contracted to handle Your Data maintenance and back-up.
5.3 We will comply with our Privacy and Security Policy at www.glistrr.com (as updated from time to time). Where we process any personal data on your behalf, we intend that you are the data controller and we are the data processor, and in that case: (a) you acknowledge that personal data may be transferred or stored outside the UK or the country where you and your Authorised Users are located in order to provide the Services; (b) you must make sure you are entitled to transfer the relevant personal data to us so that we may lawfully use, process and transfer it under these Terms on your behalf; (c) you must make sure the relevant individuals have been informed of, and where required have consented to, that use, processing and transfer, as required by data protection law; and (d) each of us will take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data and against its accidental loss, destruction or damage.
5.4 You grant us the right to extract Your Data in anonymised form only to identify marketing trends or user patterns. This is subject to our data protection obligations in this clause 5, and we warrant that our anonymisation procedure is in line with good industry practice.

6. Other websites and services
The Services may let you access, deal with or buy from third parties through their own websites, and you do so entirely at your own risk. We make no commitment and have no liability in connection with any third-party website or any dealings you have with a third party through it. We do not endorse any third-party website or its content. We recommend you read the third party’s own terms and privacy policy before using their website.

7. Our commitments to you
7.1 We will perform the Services substantially in line with the Documentation and with reasonable skill and care.
7.2 The commitment in clause 7.1 does not apply to any problem caused by your use of the Services contrary to our instructions, or by anyone other than us (or our authorised contractors) modifying the Services. If the Services do not meet the commitment in clause 7.1, we will, at our own cost, use reasonable commercial endeavours to correct the problem promptly or give you another way to achieve the result you need — and that is your sole and exclusive remedy for any breach of clause 7.1. Beyond that commitment: (a) we do not warrant that your use of the Services will be uninterrupted or error-free, or that the Services or the information you obtain through them will meet your requirements; and (b) we are not responsible for any delays, delivery failures or other loss or damage resulting from the transfer of data over communications networks, including the internet, and you accept that the Services may be subject to limitations, delays and other problems inherent in using such networks.
7.3 We confirm we have, and will keep, all the licences, consents and permissions we need to perform our obligations under these Terms. Nothing in these Terms prevents us from providing similar services to anyone else, or from independently developing or licensing similar products or services.

8. Your responsibilities
8.1 You must: (a) give us all the co-operation and access to information we reasonably need to provide the Services, including Your Data, security access information and configuration details; (b) comply with all applicable laws and regulations in your activities under these Terms; (c) carry out your responsibilities under these Terms in a timely and efficient way (and we may adjust any agreed timetable where you are late in providing agreed assistance); (d) make sure your Authorised Users use the Services and Documentation in line with these Terms — you are responsible for their breaches as if they were your own; (e) obtain and maintain all licences, consents and permissions we, our contractors and our agents need to perform our obligations; (f) make sure your network and systems comply with the specifications we give you from time to time; and (g) be solely responsible for getting and maintaining your network connections and telecommunications links to our data centres, and for any problems, delays or loss arising from those connections or from the internet.
8.2 You are solely responsible for all details of your events as published through the Services — including dates, entry times, ticket prices, ticket types, door policy and event descriptions — and for making sure they are correct and kept up to date. We are not responsible for any details you enter incorrectly, nor for any revenue lost or other loss arising as a result.
8.3 We are not responsible for promoting your events or selling your tickets, and we do not guarantee that any ticket will be sold. The Services give you the tools to sell and promote your events; the success of your events is your responsibility.

9. Fees and payment
9.1 There is no standard subscription charge for using the Services. For most customers, the only charges are the Transaction Fees on tickets you sell and the fees for any Add-ons you choose. Some services may be invoiced separately, and some customers may have agreed recurring or monthly billing for a particular service or plan, in which case clauses 9.11 and 9.12 apply.
9.2 Transaction Fees and Add-on fees are charged at the price advertised at the time of the relevant sale or purchase at glistrr.com/organisers/pricing.
9.3 You are the Merchant of Record for all tickets you sell using the Services. This means you are the seller of the tickets to your customers and are responsible for the underlying transaction, including fulfilment, customer queries, refunds and chargebacks. Ticket sales are treated as made directly by you, even where we collect payment on your behalf under Managed Payments. We provide the platform and facilitate payment; we are not the seller of the tickets and are not a party to the contract between you and your customers.
9.4 Direct Payments. Under Direct Payments, ticket payments are processed through your own Stripe account by the Payment Processor (Stripe), not by us, and we do not hold or receive your ticket sale income. At the point of each sale, the Transaction Fees and Stripe’s own payment processing fees are deducted, and Stripe remits the remaining funds to you in accordance with the payout arrangements you have set up on your own Stripe account. We have no visibility of, control over, or responsibility for those payout arrangements or their timing.
9.5 Managed Payments. Where you are eligible and we agree to provide it, we collect your ticket sale income on your behalf through Stripe as your limited collection agent. We determine eligibility for Managed Payments at our discretion and may withdraw it at any time. Where Managed Payments is used: (a) you authorise us to collect and hold the ticket sale income, to issue refunds, and to manage chargebacks, in each case as set out in these Terms; (b) we hold the ticket sale income until after the event and will then remit it to your nominated account, generally within 5 working days of the event, after deducting the Transaction Fees, any applicable processing fees, and any reserve held under clause 9.6; and (c) we provide no financial service other than collecting ticket sale income in this way, and payment collection is subject to the terms of our payment provider, for whose acts, omissions or failure we are not responsible.
9.6 Reserves. Under Managed Payments, we may withhold a reserve, at a percentage we determine and where we consider it necessary, against refunds, chargebacks, customer complaints, fraud and similar matters. We hold the reserve until the applicable periods for refunds, chargebacks and complaints have expired, after which we release the balance to you.
9.7 Refunds. You are responsible for all refunds, and refunds are your responsibility regardless of which payment model applies. If you cancel, reschedule or materially change an event, you must promptly tell us and tell the customers who bought tickets, and you must make sure we are aware of your refund policy for each event. Under Direct Payments, you process refunds yourself (we may action a refund only as a technical step on your instruction). Under Managed Payments, we will process refunds on your behalf and may charge a Refund Service Fee as advertised at glistrr.com/organisers/pricing. We may also process a refund on your behalf where we reasonably consider it appropriate — for example where you have authorised it, where it is consistent with your refund policy (or you have published none), where we consider a request would otherwise lead to a chargeback, where we suspect fraud, or where we consider you are unable to fulfil the tickets. Any dispute with a customer about a refund is your responsibility, and you will indemnify us for any claim, loss or expense arising from it. We are not liable to your customers or to you for any refund.
9.8 Chargebacks. You are responsible for all chargebacks and payment disputes relating to your ticket sales, and for any related fees, penalties, costs and expenses. Under Managed Payments, we may recover these from any reserve or, where no reserve is held, you must reimburse us on demand; as your limited collection agent we will use commercially reasonable efforts to investigate a chargeback, but we are not obliged to challenge any chargeback, and where we do and it is lost you must reimburse us. We may charge a Chargeback Fee that recovers the dispute fee our payment provider charges us — currently £20 per disputed transaction, and a further £20 where we submit evidence to challenge the dispute. Under Direct Payments, chargebacks are handled by Stripe against your own account. We are not liable for any chargeback, dispute or related fee.
9.9 Your ticket sale income is your money; under Managed Payments we hold it only as your limited collection agent, and never as our own funds.
9.10 Add-on fees are charged in line with the terms advertised for the relevant Add-on.
9.11 Where we provide services or Add-ons that are invoiced rather than deducted at the point of sale, or where you have agreed to be billed on a recurring (including monthly) basis for a particular service or plan, we will invoice you accordingly, and you must pay each invoice within 30 days of its date. You must pay invoiced amounts in full without set-off, deduction or withholding, except where the law requires otherwise.
9.12 If we have not received payment of an invoiced amount within 30 days after the due date, then without affecting our other rights or remedies: (a) we may, without any liability to you, suspend or disable your account and access to all or part of the Services, and we are not obliged to provide any of the Services while the relevant invoice remains unpaid; and (b) interest will accrue on the overdue amount at 3% per year above the Bank of England base rate from time to time, accruing daily from the due date until payment is made in full, whether before or after judgment.
9.13 All fees are exclusive of VAT, which we will add at the appropriate rate. Except where these Terms expressly say otherwise, fees are non-cancellable and non-refundable.
9.14 We may change our advertised fees from time to time. Any change applies to ticket sales and Add-on purchases made after it takes effect, and does not apply retrospectively to transactions already processed.

10. Confidentiality
10.1 Each of us may be given access to the other’s Confidential Information in order to perform our obligations. Confidential Information does not include information that: (a) is or becomes public other than through the receiving party’s act or omission; (b) was lawfully held before disclosure; (c) is lawfully disclosed by a third party without restriction; (d) is independently developed, as shown by written evidence; or (e) is required to be disclosed by law or a regulator.
10.2 Each of us will keep the other’s Confidential Information confidential and, unless required by law, will not disclose it to anyone else or use it for any purpose other than performing our obligations under these Terms.
10.3 You acknowledge that details of the Services, and the results of any performance tests, are our Confidential Information. We acknowledge that Your Data is your Confidential Information. This clause 10 continues to apply after these Terms end.

11. Intellectual property
11.1 We and our licensors own all intellectual property rights in the Services and the Documentation. Except as expressly stated in these Terms, you gain no rights in them.
11.2 We confirm we have all the rights we need to grant the rights we purport to grant under these Terms.

12. Indemnity and infringement claims
12.1 You will defend us against, and indemnify us for, any claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services or Documentation; (b) the content, information or data you produce, upload, transmit or process through the Services; (c) your breach of any data protection law in connection with these Terms; and (d) your breach of any third party’s terms and conditions, including those of any customer, venue or other party — provided we tell you promptly about the claim, give you reasonable co-operation in dealing with it, and let you have sole authority to defend or settle it.
12.2 We will defend you against any claim that the Services or Documentation infringe a UK intellectual property right, and we will indemnify you for amounts awarded against you in judgment or settlement — provided you tell us promptly about the claim, give us reasonable co-operation, and let us have sole authority to defend or settle it. This does not apply where the claim arises from anyone other than us modifying the Services, or from your use of the Services contrary to our instructions.

13. Our liability to you
13.1 This clause 13 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you arising under or in connection with these Terms.
13.2 Except as expressly and specifically provided in these Terms: (a) you assume sole responsibility for results obtained from your use of the Services and the Documentation; (b) all warranties, representations, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms; and (c) the Services and the Documentation are provided to you on an “as is” basis.
13.3 Nothing in these Terms excludes or limits our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) for any other liability that cannot be excluded or limited by law.
13.4 Subject to clause 13.2 and clause 13.3: (a) we shall not be liable, whether in tort (including negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise, for any loss of profits, loss of business, depletion of goodwill or similar losses, loss or corruption of data or information, pure economic loss, or any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms; and (b) our total aggregate liability in contract (including in respect of the indemnity at clause 12.2), tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms, shall be limited to the greater of (i) the total Transaction Fees actually earned and retained by us, net of any sums we collect and pass on to third parties (including postage, insurance and payment processing) and any amounts refunded, in respect of your ticket sales during the three (3) month period immediately preceding the date on which the claim arose; and (ii) one hundred pounds sterling (£100).

14. Starting, suspending and ending
14.1 These Terms apply from the date you accept them and continue until they are ended under this clause 14. There is no fixed or minimum term.
14.2 You can stop using the Services and end these Terms at any time. We can suspend or end your access to the Services, or end these Terms, at our discretion — and we will give you notice where reasonably practicable, although we are not obliged to.
14.3 Either of us can end these Terms immediately, with no liability to the other, by written notice if: (a) the other materially breaches these Terms and (where the breach can be put right) fails to do so within 30 days of being asked in writing; or (b) the other becomes insolvent, enters administration or receivership, makes an arrangement with its creditors, ceases or threatens to cease trading, or suffers anything similar in any jurisdiction.
14.4 When these Terms end, for any reason: (a) all rights we granted to you end immediately; (b) each of us will return, and stop using, any property, Documentation and other items belonging to the other; (c) we may destroy or otherwise dispose of any of Your Data we hold, unless you ask us in writing within ten days of the end date for a copy of the most recent back-up — in which case we will use reasonable commercial endeavours to deliver it within 30 days, provided you have paid all outstanding fees; and (d) any rights, remedies or obligations that have already accrued, and any clause meant to continue after these Terms end, are not affected.
14.5 We may close any account that has been inactive for a continuous period of six months or more. This does not affect your ticket sale proceeds, which are handled through Stripe and never held by us. Where the account holds a credit balance with us at closure, we will keep a record of it for a further three months, during which you may ask us in writing to reactivate the account or remit the balance. If we receive no such request within that three-month period, then to the extent permitted by law you will be treated as having waived any claim to the unclaimed credit and we may retain it.

15. Other important terms
15.1 Changes to these Terms. We may update these Terms from time to time, for example to reflect changes in our Services, our fees, the law, or how we operate. We will post the updated Terms on our website, and for any significant change we will give you reasonable notice (for example by email or a notice in the Services). The updated Terms apply to your use of the Services from the date they take effect, and by continuing to use the Services after that date you accept them. If you do not agree to a change, you should stop using the Services.
15.2 Events outside our control. We are not liable to you if we are prevented from or delayed in performing our obligations by anything beyond our reasonable control, provided we tell you about it and its likely duration.
15.3 No waiver. If we delay enforcing these Terms, or choose not to enforce them on a particular occasion, that does not waive our rights. Any waiver is only effective if given in writing.
15.4 If part of these Terms is unenforceable. If any provision (or part of one) is found to be invalid, unenforceable or illegal, the rest of these Terms continues in force, and that provision applies with whatever modification is needed to give effect to our commercial intention.
15.5 The whole agreement. These Terms, and the documents referred to in them, are the whole agreement between us about their subject matter and replace any earlier arrangement, understanding or agreement. You confirm you are not relying on any statement, representation or warranty that is not set out in these Terms.
15.6 Transferring these Terms. You may not assign, transfer, charge, sub-contract or otherwise deal with any of your rights or obligations under these Terms without our prior written consent. We may do so at any time.
15.7 No partnership or agency. Nothing in these Terms creates a partnership between us or makes either of us the agent of the other.
15.8 Third parties. No one other than you and us (and our permitted successors and assigns) has any rights under these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.
15.9 Notices. Any notice under these Terms must be in writing and sent to the other at its registered address or principal place of business, or to such email address as we notify to each other from time to time.
15.10 Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of Northern Ireland, and we each irrevocably submit to the exclusive jurisdiction of the courts of Northern Ireland.

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