It’s no secret that it’s tough out there for tourism and hospitality businesses. Rising costs and economic uncertainty mean it’s more important than ever to focus on how to ensure your business is profitable. 

This session will focus on: 

• How customer experience is key in driving loyalty and profitability 
• How to use product development and innovation to meet market demands 
• Effective marketing and ensuring return on investment 
• Financial management and KPIs 
• How to improve business processes and systems to maximise efficiency 

This practical and engaging session will leave participants with a clear sense of how to action strategic improvements in their business and the critical elements in ensuring profitable operations. 

This workshop is brought to you as part of Go Succeed NI. Go Succeed represents a significant investment in local entrepreneurs and businesses, funded by the UK Government and powered by the UK Levelling Up Fund.

Please note whilst Go Succeed operates across NI, this event is being hosted by Belfast City Council, therefore should the event reach capacity and a waiting list is created, priority access will be given to Businesses based in the Belfast City Council area.