The art of resolving customer service issues successfully for retail business owners and managers at Zoom, Online on Tue 13 Aug
The art of resolving customer service issues successfully for retail business owners and managers at Zoom, Online on Tue 13 Aug

Tue 13 Aug 2024 at 9:30AM

The art of resolving customer service issues successfully for retail business owners and managers

by Mid and East Antrim Borough Council

303 followers 

Zoom, Online

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ABOUT THIS EVENT

For Retail Business Owners & their staff -Filled with inspirational insight and quick, actionable tricks and tips from a  Licensed WorldHost Customer Service Trainer experienced in delivering customer service training to local retailers.  During the 60 minute micro learning delivery delegates will:
* be inspired by real life local examples of customer service excellence in local retail businesses
* discover the importance of effective communication and empathetic listening in service excellence
* learn how to identify and handle customer concerns and issues in order to recover the service when things do go wrong
* uncover the returns from the delivery of and commitment to customer service excellence
* see how AI and ChatGpt can be utilised to help with your customer service efforts
* be signposted to additional learning opportunities.
Filled with inspirational insight and quick, actionable tricks and tips from a local Chartered Marketer and Licensed WorldHost Customer Service Trainer experienced in delivering customer service training to local retailers

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DATE

Tue 13 August 2024
9:30AM - 11:00AM
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LOCATION

Live Stream
This event is a live stream and will be available to view online.