Help Centre

How do I refund a ticket?

Written by Jade McCrainor

Updated over a week ago

  1. Select the ‘Tickets’ button on the admin tab on the left-hand side of your screen.
  2. A drop down menu should appear; select ‘View Ticket Sales’. This page will display a list of all ticket sales associated with your venue, in addition to guest, event and payment information. Alternatively you can access this page though the following link:
  3. Search for the guest you are reissuing the ticket to and select their name.
  4. The page will display Booking Key Information. In this box their will be a red refund button as shown below.

If the 'Issue Refund button is not present please contact us by submitting a ticket.

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