Attending an Event | Help
Attending an Event
For event attendees
62 articles
Ticket Issues
Can I get a refund?
My friend's name is on my ticket, do I need to change it?
I didn't receive my confirmation email with my tickets included
I've lost my tickets
My shipped tickets haven't arrived yet
What if I've entered the wrong email address for my tickets to be sent to?
There's a typo in my name - will this affect my order?
My ticket has been stolen!
I've purchased the wrong tickets - What do I do?
Buying Tickets
Where can I buy tickets?
How can I pay for my tickets?
Why is there a ticket limit? Can I request more?
How do i find out if concessions are available for my event?
Why is there a time limit when I book tickets online?
What are the booking fees for?
When is my card charged for a booking?
Do I actually have to go to the event, or can I give my ticket to someone else?
Can you help me with my booking over the phone
Will I receive a receipt for my order?
Why do tickets sell out so quickly?
Do you post tickets?
What if you receive an error message when completing your booking?
What security do you have on your website?
Guestlist
What is a guestlist and why should I join one?
Who has a guestlist and how do I join it?
Guestlist, Freelist and VIP- What's the difference?
I'm on the guestlist - What do I do next?
What happens if I sign up for a list but don't/can't attend the event?
Why is there a limit to my guestlist size? How can I add more?
I'm having a party but the Guestlist/VIP group size option has a limit
Cancelled or Rescheduled Events
How do I request a refund?
When can I request a refund?
How much will I be refunded?
What happens if my refund is sent to my expired credit/debit card?
What happens if my refund is sent to my cancelled credit/debit card?
What is a refund window?
My event's been rescheduled - will I get new tickets?
Live Streams
What do I need to view a live stream?
How do I get my access code?
My access code isn't working
How do I view a live stream event?
I accidentally went off the stream, can I use the same code to get back on?
Can multiple people use the same access code?
glistrr Resale
How do I remove my ticket from glistrr Resale?
Where can I buy glistrr Resale tickets?
What happens if my ticket isn't sold? Can I still get a refund?
Will you let me know if my ticket isn't sold with glistrr Resale?
My card has expired since my transaction. Will a refund still work?
My ticket was sold with glistrr Resale. When will I receive my money?
Is glistrr Resale available for all events?
Can I resell my ticket with glistrr Resale if the event has not sold out?
My ticket sold with glistrr Resale, but now I want to keep it
What is glistrr Resale?
Do I have to sell all of the tickets in my order?
Can I resell my tickets somewhere else?
Will my ticket definitely be sold with glistrr Resale?
Can I set the price of my tickets on glistrr Resale?
How do I resell my tickets with glistrr Resale?
How much does it cost to use glistrr Resale?
Why should I use glistrr Resale?
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